For all questions and inquiries, hit us up at info@akepele.com or use our Contact page.
Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.
RETURN POLICY
RETURN FOR REFUND OR EXCHANGE UP TO 14 DAYS WHEN PURCHASED AT RETAIL PRICE. ALL DISCOUNTED ITEMS OR CLOSEOUTS ARE FINAL SALE.
Akepele Apparel prides itself on quality and brand integrity. All garments are hand selected for comfort, quality, breathability, and color retention. Our graphics are made from the highest quality materials and applied with the best possible methods to prevent peeling, cracking, and fading over time. We are confident you will be satisfied with your purchase and the quality of our garments. However, if for any reason you’re not satisfied, you have 14 days from shipment receipt (delivery of order) to request an exchange and/or return for refund.
For items purchased at retail price, an exchange or return for refund must be processed within 14 days of shipment receipt (delivery of order). All exchanges dependent on existing stock. Refunds will be for order subtotal (minus original shipping costs paid).
To cancel or change an order you must contact info@akepele.com within 12 hours of placing the order.
Akepele Apparel will not issue credits or refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have any exchange or refund option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.
For any problems or concerns with the merchandise notice must be given to info@akepele.com within 14 days of shipment receipt.
To exchange an item, it must have the original packaging, in as-new condition with both tags (if present) and printed receipt when returned. Domestic customers are financially responsible for shipping the item back to Akepele Apparel for the exchange. International customers are financially responsible for shipping the item back to Akepele Apparel for the exchange, as well as for shipping the exchanged item back to their respective country.
Any product shipped back to Akepele Apparel as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment costs. All customers should receive tracking details upon dispatch and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to Akepele Apparel at the company’s expense. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, and the RTS Fee must be made payable through the original payment method.
Any product shipped back to Akepele Apparel as a policy dispute or order refusal will be subject to a Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid) while instituting a $4-$8 restocking fee per item.
DELIVERY
EXPEDITED SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME.
You will receive an email from info@akepele.com when your order has been confirmed. Purchased items will be shipped within 10 business days of the order, although most will be shipped within 3 to 4. Please allow up to 3 weeks for your delivery to arrive. If you still have not received your purchase after 3 weeks, please notify admin@akepele.com.
TAXES, SHIPPING & HANDLING CHARGES
All USA orders are shipped via UPS, USPS or FedEx. All international orders are shipped via UPS, FedEx or DHL. Carriers are selected based on the most efficient delivery. Please request signature service if you do not wish to leave your package unattended at your front door. We are not responsible for any lost packages if you do not request signature service. Please reach out to us if this is the case and we will file a claim on your behalf. International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. All California residents will incur sales tax as set by the State of California and/or the County to which your delivery will be shipped. Please contact info@akepele.com if you have any questions.
