FAQ
Most of our pieces are unisex unless otherwise specified.
Please refer to our Fit Guide for our standard fit on our most popular garments.
We pride ourselves on the quality of our garments. We only use premium quality blanks and materials when constructing our pieces. We are a small operation that sees our products from concept to design to packaging and shipping out your order.
“Every garment is made with that same love for music that brought you to our website.”
-Renz
Akepele Creator and Owner.
Shipping & Returns
All U.S. orders are shipped via USPS. There may be instances where we will ship via UPS or FedEx. Generally, the carrier is dependent on the best rate and speed of delivery. International orders are handled case-by-case, contact us at support@akepele.com with questions regarding order outside the United States.
Please refer to our Terms of Use for more information.
Please refer to our Return Policy regarding all returns and exchanges.
Absolutely, we can and do ship internationally. However, to protect our business and our customers, we ask that you email us at support@akepele.com for all international orders. This process is a temporary work around while we create a better process to mitigate fraud.
Thank you for understanding.
-Akepele Staff
Your Account & Orders
To cancel or change an order, please contact support@akepele.com within 12 hours of placing the order.
Please visit our Return Policy for more information.
Please allow 48-72 hours to process your order. Once your order is processed you will receive a shipping notification with a tracking number. In the event that an item(s) in your order are on backorder or out-of-stock at the time of processing, we may ship your order in multiple shipments at no additional charge to you.
If you have other questions or concerns about your purchase please contact us at orders@akepele.com. Please see our Terms of Use for more information.
Once your order is processed and ready to ship you will receive an email with tracking. Once shipped, delivery generally takes 5-10 business days (for domestic orders) depending on the carrier and/or if any national holidays fall within the shipping dates.
Payments
We currently accept all major credit cards (via Square payments) and PayPal.
Please refer to our Terms of Use for more information regarding payments.